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WorkFusion OverviewUNIXBusinessApplication

WorkFusion is #2 ranked solution in top Intelligent Document Processing (IDP) tools and #8 ranked solution in best RPA tools. PeerSpot users give WorkFusion an average rating of 8 out of 10. WorkFusion is most commonly compared to UiPath: WorkFusion vs UiPath. WorkFusion is popular among the large enterprise segment, accounting for 78% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 27% of all views.
What is WorkFusion?

Enterprises in regulated industries, such as banking, financial services, and healthcare, leverage WorkFusion's Intelligent Automation platform to multiply operational capacity and streamline data- and document-intensive processes. As the only automation software provider with deep vertical expertise, WorkFusion offers pre-built solutions for your mission-critical processes, such as customer lifecycle management, insurance claims processing, or patient record management. Because of advanced AI and ML technologies including AutoML, Continuous Learning, Differential Privacy, and Federated Learning, WorkFusion’s solutions yield 95%+ out-of-the-box automation rates for various document types, including fully unstructured sources such as emails or news articles. 

WorkFusion has been recognized as a Leader in both RPA and Intelligent Document Processing categories and has received the highest ranking for the "Augment Knowledge Workers" and "Document Processing" use cases by Gartner Critical Capabilities assessment.

WorkFusion Buyer's Guide

Download the WorkFusion Buyer's Guide including reviews and more. Updated: January 2022

WorkFusion Customers

Deutsche Bank, Scotiabank, Bank of Montreal, LPL Financial, Selective Insurance, HPE, Canadian Tire, Standard Bank, Humana, New York-Presbyterian, Houston Methodist, Six Financial  

WorkFusion Video

WorkFusion Pricing Advice

What users are saying about WorkFusion pricing:
  • "It is not the most expensive solution, but it is also not the cheapest."
  • "My client is using RPA Express, which is available for them to use free of charge."
  • "They have a very expensive license compared to any other automation tool. For instance, at $50,000 - $60,000, you can bring in an Automation Anywhere solution. For this solution, you need at least $250,000 to get something going."
  • "Find it online."
  • WorkFusion Reviews

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    Head of Intelligent Automation - Africa Regions at a financial services firm with 10,001+ employees
    Real User
    Top 10
    Enables us to serve various automation needs as both tech and business users
    Pros and Cons
    • "The Robotic Desktop Automation Express component allows us to do rapid development outside the normal, time-consuming processes."
    • "The product could do more to expand its 'codeless' coding options by adding drag-and-drop assistance in building bots for non-technical users."

    What is our primary use case?

    We are using WorkFusion as our enterprise RPA solution at this time to help us deploy some automation. It is a hybrid-based installation. Eventually, we are going to try to move everything to the cloud. Some of our customers are dealing with transactions, trader solutions, governance compliance needs, and other special cases so it is not totally possible to go totally on the cloud at this time. There are also clients who deal with things like a KYC (Know Your Customer) type solution, and then a few operational needs like ATM reconciliation and financial revenue reconciliation. The regulations sometimes preclude certain solutions in certain configurations.  

    How has it helped my organization?

    It helps us to provide some of the bot solutions we need to work with our customers.  

    What is most valuable?

    I suppose that the most useful feature in WorkFusion has been the desktop solution — also known as a desktop option. It is a type of RDA (Robotic Desktop Automation) express option because it allows us to do very quick developments outside of the normal BI (Business Intelligence) process. Even though the bigger enterprise is obviously more robust, there are a lot of small solutions that can solve pain points in our business at a particular moment that do not require more rigorous development.  

    What needs improvement?

    Obviously, the WorkFusion Enterprise product is very technical. You have got to be Java proficient and otherwise technically oriented. I guess what could be an improvement in the product is moving towards more "codeless" coding. That would be using things like a drag-and-drop interface to build solutions with premade components. These components would have set functions to simplify using the coding portion of the product for the business user. Instead of keeping the product in use with only the more technically inclined users, they might create a way for the business user to assemble what they need and enhance development opportunities.  

    I think a move towards that sort of codeless coding would be a great step in creating more utility for more end users. Maybe API calls or other creative components could be worked in. The express version does not do API calls and the Enterprise version does not do codeless coding. It would be nice to have a solution somewhere in the middle. WorkFusion has got the very easy, light version covered and the very technical, heavy one covered. There seems to me to be a gray area or gap in the middle where a whole set of potential users is not addressed.  

    For how long have I used the solution?

    I think our organization has been using WorkFusion for three or maybe four years overall. With my group in the Africa regions, we have been using it for about two years.  

    What do I think about the stability of the solution?

    I do not think we have ever had issues with stability. It seems to be very good from my personal experience. It is more likely that something in the solution will be affected by the environment changing than it just breaking down. The question becomes can an RPA solution adapt to changing architecture through various upgrades and version changes and remain compatible with the environment.  

    The stability of the product itself is something we have not had issues with.  

    What do I think about the scalability of the solution?

    I would say there are probably just less than 100 users currently working with WorkFusion at our company. I am not sure what the total number is, but probably less than 100. Within the African group, we have probably got about 15 to 20 total users.  

    Most of the people using the product are using it on a daily basis. The processes created as bots are obviously running in real-time all the time. The developers are either busy with deployments or they get involved from an analysis and design perspective. But working directly with the product consumes a high percentage of the users' time.  

    Our scaling is simply replication across countries and geography. There are always new projects and configurations that need to take place to augment the system, but it is pretty easy to scale usage of completed bots.  

    How are customer service and technical support?

    I do not ever have the need to contact the WorkFusion tech support directly. We have got a Center of Excellence that supports us from a group perspective. We deal with them and they deal with the vendor if anything needs to be resolved.  

    Which solution did I use previously and why did I switch?

    This solution is actually the first RPA I have used. Maybe it is not so surprising considering the technology is not very old.  

    I joined the team after all of the internal architectural decisions, choices, and implementations were completed. Because of that, I can not really comment on the evaluation process. I have just been making use of the system that was in place after its adoption, and I can not really complain.  

    How was the initial setup?

    I was not involved in the initial installation as it happened before I arrived. I can only say that I have not heard anything about the issues that may have occurred.  

    It does require maintenance and there is ongoing support from a technical training standpoint. Then the bots themselves require maintenance and updates. That is, if there is anything that changes in the environment or any process changes, the bots may need to be reconfigured — or even replaced — to work with the changes.  

    What's my experience with pricing, setup cost, and licensing?

    WorkFusion is cheaper than quite a few of the potential solutions, but we have also heard some complaints that it is a more expensive solution than others. It is certainly not the cheapest solution. I think Help Automate came in as quite a bit less expensive. Obviously, we have to have an enterprise solution with a company of our size and there is an opportunity to negotiate to potentially work out a volume discount. That would make the cost less significant in the choice of what we continue to use.  

    As far as I know, all other services are included in the license as a single point of pay without any additional fees.  

    Which other solutions did I evaluate?

    While we have got WorkFusion as a solution at the moment, we continue going through due diligence. We actively check and evaluate the alternatives that are available. We consider it an ongoing or proactive review of our current toolkit. We currently use mostly WorkFusion, but we also use Python for some of the other automation. We are looking at other important products like UiPath, Blue Prism, Automation Anywhere, and Help Automate. Those are the tools that we are pulling in to use for our comparisons. One of them may solve potential pain points the current solutions do not.  

    What other advice do I have?

    Overall, I would recommend this solution to other users. I have got nothing against UiPath or Blue Prism or any of those other products, and I think there are other options like Python people can make use of. But from my experience with this product, I certainly recommend it.  

    On a scale from one to ten where one is the worst and ten is the best, I would rate WorkFusion about an eight. Between a seven and an eight but on the high end of that range.  

    Which deployment model are you using for this solution?

    Hybrid Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Samuel Kamau
    Co-Founder at Beta Edge Technology Limited
    Real User
    Top 5
    Saves time and works reliably with Excel, but it's resource-heavy and the support needs to be improved
    Pros and Cons
    • "The most valuable features are the Excel activities. It has a number of Excel activities that are quite reliable."
    • "This is a Java-based application that takes up a lot of space and when it runs, consumes a lot of memory. This affects the reliability because it gets to a point where it hangs."

    What is our primary use case?

    I am a solution provider and I implement RPA products and automate processes for my clients.

    In my recent deployment of this product, it is primarily used for financial processes, such as reconciliation in Excel. There are different Excel sheets that I reconcile using automation.

    How has it helped my organization?

    This product helps us by automating functions in finance. Users are able to have attended bots but can save time by handing processes to the bots to run.

    The bots are deployed on our on-premises server, and users are able to assign work to them to run while they continue their own work. The processes that the bots are running do not interfere with the day-to-day business. The server simply gives them time for the processes that they are performing.

    When a process is running in the background, it is consistent. In situations where processes are running and controlling the user interface, once in a while they might miss what's being clicked.

    What is most valuable?

    The most valuable features are the Excel activities. It has a number of Excel activities that are quite reliable.

    The Studio is used for development and the Control Tower is used for management.

    What needs improvement?

    This is a Java-based application that takes up a lot of space and when it runs, consumes a lot of memory. This affects the reliability because it gets to a point where it hangs.

    There are some basic features missing in the Excel activities. For example, you cannot delete a row or a column, which are some of the things that I would like to be able to do.

    An example of something that is difficult to do is get yesterday's date. There is a lot of scripting that has to be done. It's not direct because you can't simply use a date variable and then subtract one day. Instead, you have to do some coding to get it. That was a problem for our deployment because reconciliations are done for the previous day, and when you're naming files with yesterday's date or creating folders according to date, you have to do a lot of manipulation in the code.

    For how long have I used the solution?

    I worked with WorkFusion for approximately eight months between November 2020 and August 2021.

    What do I think about the stability of the solution?

    In terms of consistency, it's good. However, in terms of reliability, because it consumes a lot of memory, it gets to a point where it starts hanging. The fact that it needs a lot of memory is the only problem.

    What do I think about the scalability of the solution?

    I would not recommend this product for large automation projects because it gave us problems in terms of space and the speed at which it was executing. Once it starts running a large process with loops, it hangs. So, the process takes longer to complete.

    When I deployed this solution, it was for a financial institution that had a six-person team. We automated three processes that have to do with reconciliation and they run them every week or two. The six people share roles and the bots assist them.

    The reason that we deployed bots for them is that they are limited in number and needed assistance. At this point, the usage is not expected to grow.

    How are customer service and support?

    I asked some questions on the forum and I tried to contact the support in South Africa, but I couldn't get the assistance I required. These people were not coming through, so I just had to do my own research.

    Ultimately, technical support never got back to me on any of the queries that I raised. As such, I cannot give them any plusses. In fact, I still have pending questions in the forum.

    Which solution did I use previously and why did I switch?

    I also work with UiPath and Microsoft Power Automate.

    How was the initial setup?

    Setting up the server and the desktop versions are quite straightforward, both for the studio and for the control tower. As long as you have the required access, the setup process is straightforward. You just have to press the Next button on a series of screens.

    We had a deployment on IIS and I built a web application on top of the bot. In total, the deployment took about a week because there were some functionalities that were not being picked up properly. Once those were completed, everything worked properly.

    Post-setup, the deployment was a little bit difficult.

    In terms of maintenance, one or two people are sufficient. You need a developer, and then somebody to support the infrastructure.

    What about the implementation team?

    I implemented this product alone. It was a bit difficult so I used the online forum and also tried to contact technical support in South Africa.

    What's my experience with pricing, setup cost, and licensing?

    My client is using RPA Express, which is available for them to use free of charge. Their parent company is in another country, so they're not paying for anything locally.

    The Studio comes standard and is available at no charge but the Control Tower requires a license. The orchestration platform, where you manage your bots and users, is also available with a separate license.

    As a developer, you cannot download the developer studio for free unless you are working for your clients. 

    Which other solutions did I evaluate?

    My client had chosen and acquired WorkFusion in advance of hiring me. They were looking for a consultant to assist them with development and deployment.

    What other advice do I have?

    My advice for anybody who is implementing WorkFusion is to use it for small desktop processes, such as sending out a report via email, or small amounts of Excel reconciliation. However, once you have more than 1,000 or 2,000 data rows, it's going to be a bit hectic to consume that much data. That said, for small desktop applications, it's going to work.

    When it comes to deploying to the server, it's going to be a bit complicated for enterprise solutions, especially because of the space. When they want to deploy it, they should have at least 16 GB of RAM and at least four CPU cores. Otherwise, anything below that will be too slow.

    In summary, this is a good product for small desktop-level automation, but I do not recommend it for large-scale automation because it consumes too much memory and the processes run slowly or hang as a result. There is a lot of work to be done and considering the support does not get back to you, you might struggle with an issue for a long time. Also, there is very little content available online.

    I would rate this solution a six out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    Learn what your peers think about WorkFusion. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
    563,780 professionals have used our research since 2012.
    Vice President at a computer software company with 5,001-10,000 employees
    Real User
    Top 10
    Great integrations but offers time consuming development and has complicated architecture
    Pros and Cons
    • "WorkFusion's SAP integrations are really good."
    • "It is complex for enterprise implementation. The solution needs a needs minimum, of 20-22 servers. It's no small task. This is not a straightforward setup. It's a large undertaking and there are many moving parts."

    What is our primary use case?

    We implement this solution for our clients according to their needs.

    What is most valuable?

    WorkFusion's SAP integrations are really good. 

    What needs improvement?

    When it comes to the artificial intelligence part, WorkFusion is demanding in terms of having extra skills. You need to be a bit of an expert. If you look at Automation Anywhere, IQ Bot is a business-friendly tool. To develop applications in WorkFusion, it's much more time consuming, and much more expensive in terms of the additional skills and resources that are needed.

    WorkFusion is time-consuming in terms of development. Especially when compared to UiPath and Automation Anywhere. The inspector elements have a separate window, and that's something that takes extra time, in terms of developing WorkFusion. 

    The installation and the software required for WorkFusion is really massive. You need a professional IT administrator to actually do all the installations. That makes it very expensive, to get the infrastructure up and running. It involves Tableau, and other items. There are many third parties you will need to bring up the ecosystem,which further adds to the expense.

    They should have a simplistic infrastructure. They are built for huge enterprise-scale companies of 1,000 or 10,000 or more. You don't see that kind of RPA implementation very often. They should have a simplistic version of implementation for smaller enterprises without all of that extra software. It would be great if they offered both a very basic installation, plus their already existing enterprise edition. They should work on stripping down the amount of software and the amount of hardware required.

    The technical support can be improved. 

    For how long have I used the solution?

    I've been dealing with the solution for a number of years now.

    What do I think about the stability of the solution?

    I can't comment on the stability per se. All of the bots are pretty much the same. As long as the underlying applications work well, it also works well.

    What do I think about the scalability of the solution?

    I can't really comment on the scalability, except to say that large enterprises would already be best suited to this solution due to the size and cost constraints inherent in its design. 

    How are customer service and technical support?

    During the current COVID situation, technical support has not been great. Typically they respond back promptly. As of now, there is absolutely no response coming from WorkFusion. While in the past we may have been satisfied with their assistance, I wouldn't be able to say that today, due to the complete drop off in responding to issues.

    How was the initial setup?

    It is complex for enterprise implementation. The solution needs a needs minimum, of 20-22 servers. It's no small task. This is not a straightforward setup. It's a large undertaking and there are many moving parts.

    Deployment takes at least a month. In terms of getting everything done, a company is looking at a deployment of 15 to 20 days minimum.

    What about the implementation team?

    This isn't the type of solution where anyone can try their hand at implementing and deploying. An organization definitely needs an expert to assist them with the process.

    What's my experience with pricing, setup cost, and licensing?

    This is an expensive solution. 

    They have a very expensive license compared to any other automation tool. For instance, at $50,000 - $60,000, you can bring in an Automation Anywhere solution. For this solution, you need at least $250,000 to get something going. 

    That's three or four times expensive. They do have a "free" version, but it's not good. They should have an intermediate version that's int he ballpark of $100,000. Mid-tier pricing is needed.

    What other advice do I have?

    We're hoping to partner with the solution in the near future. Right now, we currently just service our customers as required.

    We are IT services providers, so we work on all deployment models. We match our offerings to what the customer is currently looking for.

    I'd rate the solution six out of ten. While it's a good solution, there's a lot to work on.

    They should work on productivity for the developers. As of now, their productivity is very bad compared to what Automation Anywhere or UiPath offers. It's why I've ranked them a bit lower. A simple business user can work with a UiPath and on Automation Anywhere. That's not true with this solution. It has an ease of use problem that needs to be tremendously improved. They have to catch up in the RPA market.

    I'd recommend other companies first consider UiPath. If there are a lot of unstructured data, the first preference would be to go to Automation Anywhere. This is due to the ease of use of IQ Bot. 

    We like the tool, and we want to use it. Our only request would be, they should simplify the tool as much as possible and work on the productivity of developers.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Head of Automation at a financial services firm with 10,001+ employees
    Real User
    Has the technology to interface into systems where we didn't otherwise have an API but it would be better if it had automation without an interface
    Pros and Cons
    • "In our opinion this group are the leaders in providing RPA solutions."
    • "We would like to see further improvement in the area of running headless."

    What is our primary use case?

    Our primary use case was very simple. It read information from a spreadsheet and captured that into a core processing system. The benefit was that this process was carried out hundreds of times every day, and took up to an hour each time, so the capacity saving was massive. 

    What is most valuable?

    The most valuable feature is having the technology to interface into systems where we didn't otherwise have an API or some other kind of service or access. The benefit is in creating solutions where we don't have a backend API to call.

    What needs improvement?

    Everything has room for improvement, and the product continues to evolve. One area of improvement would be the ability to run headless on their Express product. This would allow one to run the automation on their local machine, but still be able to work in other applications using mouse and keyboard while the automation runs headless in a minimized window in the background.

    A single-server version of the product that will work for a mid-range mid-size company would also be good to see.

    Finally, working in partnership with software companies like SAP to improve their interface interactions would be a good advantage.

    For how long have I used the solution?

    I've been familiar with WorkFusion since 2015, so I have worked with it for almost five years.

    What do I think about the stability of the solution?

    The stability has been good. If there were problems, I'm not aware of them. We did have a team of guys looking after the servers and if they picked up any issues they would have dealt with them on-the-fly. I'm not aware of any issues at all.

    What do I think about the scalability of the solution?

    We are quite happy with the scalability. To scale, it just requires more nodes to make for more bots. We have probably about 100 or 200 robots running. So there are over a hundred instances of automations running and they execute many thousands of times each. I'm sure we plan to increase usage even more and we are confident that we can.

    How are customer service and technical support?

    The technical support was very good upfront and we have a good working relationship with the vendor.

    How was the initial setup?

    The initial setup was pretty straightforward. That may have been because we had the guys who built the system from Minsk come and do it for us. The initial installation took six months and that included doing a proof of concept.

    What about the implementation team?

    WorkFusion worked with us directly on the implementation.

    What's my experience with pricing, setup cost, and licensing?

    Pricing models are available online. Some vendors provide a free entry level solution to get you started.

    Which other solutions did I evaluate?

    Yes, we carried out a high-level RFI (Request for Information) / RFP (Request for Proposal) process with a number of the big vendors. After deliberation and measurement against our expectations, we picked WorkFusion.

    What other advice do I have?

    My advice for those thinking of implementing an RPA is that they start small and simple if they want to see if it works for their company. If it doesn't work as a small scale, investment in the long-term solution doesn't make sense.

    On a scale from one to ten where one is the worst and ten is the best, I would rate WorkFusion as a seven out of ten. It is not higher because they have got some work to do now. Other companies have caught up. They were the first ones to offer a free desktop automation product and the others will now need to follow suit. To stay ahead it is time for them to come up with the next innovation.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Analyst, Intelligent Automation at a financial services firm with 10,001+ employees
    Real User
    Top 5
    Its ability to scale across multiple geographies with limited impact on additional IT Hardware requirements has enabled the scaling of Robotics capabilities
    Pros and Cons
    • "WorkFusion's RPA Express's ability to scale across multiple geographies with limited impact on additional IT Hardware requirements. This has enabled the scaling of Robotics capabilities and solutions across all our entities."
    • "The product needs to be "simple and easy" to use. A good example of this is the use of Python code to perform automations. It is free and the skills transfer is able to happen quickly and the operation and initiation of the completed automation is easy to execute."

    What is our primary use case?

    Our primary use case is for desktop automation for smaller solutions that stand outside the development on the core operating systems.

    We also use it for building robotics capabilities and skills in all of our geographies across fourteen countries in Africa.

    Automations have been done over several operating environments and include solutions in the following areas.

    1. Operations

    2. Compliance and Risk (Regulation driven requirements)

    3. Credit solutions and integration with decision systems

    The primary focus is delivering solutions that enable better customer experience.

    How has it helped my organization?

    WorkFusion's SPA capability, although powerful, is somewhat restrictive as it requires a considerable infrastructure investment and would require considerable network and bandwidth capabilities to function from a central site without the deployment of local instances.

    Their proposed Cloud solution should resolve many of these issues and enable multiple geographic areas to benefit from the solution's capabilities.

    Their RPA Express solution is free and provides a way to expand the Robotics footprint.

    What is most valuable?

    WorkFusion's RPA Express's ability to scale across multiple geographies with limited impact on additional IT Hardware requirements. This has enabled the scaling of Robotics capabilities and solutions across all our entities.

    The RPA Express solution is a free addition to the current Enterprise Agreement the Group has with WorkFusion and provides an excellent entry point into Robotics for new "Intelligent Automation Practitioners". 

    Training has been standardized and formalized Academies have been set up.

    What needs improvement?

    The product needs to be "simple and easy" to use. 

    A good example of this is the use of Python code to perform automations. It is free and the skills transfer is able to happen quickly and the operation and initiation of the completed automation are easy to execute. 

    The primary focus of the Robotics Process Automation software should be to enable business users to perform "codeless" automations that will still fall within the strict governance and compliance structures within which we are required to operate.

    For how long have I used the solution?

    We have been using WorkFusion for 24+ months.

    A formal training programme has been initiated with the objective to create an Academy.

    What do I think about the stability of the solution?

    The Group has built up a sound knowledge and experience base with the technology.

    What do I think about the scalability of the solution?

    The SPA is not so good.

    RPA Express is very good.

    How are customer service and technical support?

    This expertise has grown considerably and continues to do so.

    Which solution did I use previously and why did I switch?

    We also do use Python to develop automation solutions.

    How was the initial setup?

    Setup - Unable to comment

    Support - Support has grown and continues to expand

    What about the implementation team?

    We implemented using both an in-house team and a vendor team.

    The Vendor Team is very proficient.

    What's my experience with pricing, setup cost, and licensing?

    These is primary drivers that will determine the selection of a solution as there are currently huge pressures on overheads given the decrease in revenue following Covid-19.

    Which other solutions did I evaluate?

    We are currently reviewing alternative, scalable solutions.

    What other advice do I have?

    • Simple to use (business user, not IT reliant)
    • Cost-effective
    • Easy to support and integrate with current IT Architecture 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: My company has an Enterprise Agreement with WorkFusion
    Delivery Director at a computer software company with 1,001-5,000 employees
    Vendor
    Top 10
    Has good competitive abilities but the email connections should be faster
    Pros and Cons
    • "We can see that its competitive ability is quite good."
    • "I would also like for it to be NLP-based."

    What is our primary use case?

    Our primary use case is for invoice processing. 

    What is most valuable?

    We can see that its competitive ability is quite good. 

    What needs improvement?

    UiPath and Blue Prism have certain features that I'd like WorkFusion to implement in which we can see a connection to the email. I'd like for WorkFusion to provide that type of input or provide that information to a restricted email and to extract the email and do the processing. This kind of feature would make it more efficient. 

    I would also like for it to be NLP-based. 

    The OCR capability should also be improved. 

    In the next release, I would like to see NLP processing, OCR capabilities, and for them to make the email connections quicker. We don't like to write in a lot of scripts. You should be able to write a little script and then it will connect to it. Those kinds of features are easy to implement but should be there in the system.

    What do I think about the stability of the solution?

    It is more or less stable. 

    What do I think about the scalability of the solution?

    It is scalable. There are no issues at all. Scalability is there. 

    We have around ten users using this solution but our client goes up to 100 users.

    How are customer service and technical support?

    I have a technical guy who has interacted with the technical support many times. Not because they have got stuck and got help but because there are customers that also need technical support with a process. When they need that support, we provide it to them. 

    How was the initial setup?

    The initial setup is straightforward because we also have a license agreement with WorkFusion. We are a reseller of WorkFusion as well.

    If it's a simple process, then the deployment can take around two weeks from start to end. If it is a medium process, it takes three to four weeks. And any complex process might take five to six weeks.

    What about the implementation team?

    We do the deployment. 

    Which other solutions did I evaluate?

    We are also a reseller for UiPath. Automation Anywhere is the only tool that is an enterprise version. UiPath and Blue Prism are a license based tool. Then, WorkFusion came into the picture with a lot of promises but also with enterprise tools. So, WorkFusion will be a big competitor to Automation Anywhere.

    We have technically analyzed both Automation Anywhere as well as WorkFusion.

    What other advice do I have?

    I would definitely recommend WorkFusion because I think over the last six months it has matured and it is stable. 

    I would rate it a seven out of ten. 

    Which deployment model are you using for this solution?

    Hybrid Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
    Deepak Thomas
    Senior Software Quality Analyst at a financial services firm with 10,001+ employees
    Real User
    Top 10
    Exceptional customization ability, great customer support, and install simple
    Pros and Cons
    • "The solution is stable, we have not had any glitches or problems."
    • "We have had some problems in the past with the Inspector tool that looks at the elements on the screen. Replacing it or improving it is needed."

    How has it helped my organization?

    The solution is not just about playing recordings, dragging and dropping them onto the platform. It does more, it allows your business to have more use cases. When you are using the framework it allows you the ablility to customize the Java code according to business requirements. This is what makes it easier for us.

    I think from a business point of view, we have accomplished what we wanted to. From a skills perspective, there is still a lot of upskilling that is required because our next step is machine learning.

    What is most valuable?

    The solution is customizable, you can create new APIs according to your requirements.

    What needs improvement?

    We have had some problems in the past with the Inspector tool that looks at the elements on the screen. Replacing it or improving it is needed.

    For how long have I used the solution?

    I have been using the solution for three years.

    What do I think about the stability of the solution?

    The solution is stable, we have not had any glitches or problems. I would say currently the stability is approximately 95%.

    What do I think about the scalability of the solution?

    The version we are using has been able to scale fine since we have done it already. I would like to see how the scalability is of version 10, which we are waiting to do.

    How are customer service and technical support?

    The customer service uses tickets for tracking support. Their turn around time is very good, we typically get a response within a day.

    How was the initial setup?

    The setup was time-consuming but simple. We had the skills and resources to complete it without a problem.

    What about the implementation team?

    The whole implementation took approximately two months. We had different environments and hardware which can add up to more time for the process. Typically, the more changes that are required the more time it can take.

    What other advice do I have?

    I do not have high-level experience with platforms that offer similar robotic process automation currently. The capability is there in this solution, the platform has a lot of features and capabilities. The onus is of the user to utilize all of those capabilities that WorkFusion has. 

    If you have a small business there might be a better solution out there for you but if you have a large organisation, I definitely recommend it.

    I rate WorkFusion an eight out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Sreekantha Devayya Nayak
    Wireless Architect at Simplified Networks LLC
    Real User
    Top 20
    For customers who want a premium solution
    Pros and Cons
    • "We recommend different solutions based on our customers' needs, and WorkFusion is what we offer for those who need a premium solution."
    • "One thing we didn't like was their OCR solution. We felt it's somewhat inefficient."

    What needs improvement?

    One thing we didn't like was their OCR solution. We felt it's somewhat inefficient. And on the cloud setup, I would like to see more OCR-related features because other solutions integrate various tools into their services. For example, a few RPA solution providers have dynamic services for Workfront and some other services. They can dynamically pick services from NLP or various other areas on a case-to-case basis. So depending on the scenario, the product itself will pick those services to create consistent efficiency. It's similar to the service AWS or Azure uses. All these individual services are efficient in specific scenarios, so these bot platforms can identify which one to use and dynamically switch among them. It has produced exceptional results. So that is one recommendation I would make to WorkFusion. This one feature could significantly simplify things. However, it might be already available on CloudFront. I'm not sure.

    For how long have I used the solution?

    We've been using WorkFusion for almost a year now.

    What's my experience with pricing, setup cost, and licensing?

    WorkFusion's price could stand to be a little lower.

    Which other solutions did I evaluate?

    We recommend different solutions based on our customers' needs, and WorkFusion is what we offer for those who need a premium solution. But when cost-conscious customers ask us for a robust solution, we recommend LokiBots because its capabilities are pretty good. And if a customer is open to using a cloud-native product, we generally go ahead and suggest LokiBots because it is very competitive and robust. Also, LokiBots uses some of Google's advanced technology stacks.

    What other advice do I have?

    I rate WorkFusion eight out of 10. WorkFusion will begin training our team in a month or two. So after that, my rating might change. But currently, I would rate it around eight. For people thinking about switching to WorkFusion, I would suggest considering if this is the approach you want or if you would rather go with the on-premise solution. If there are conservative customers, we recommend they go ahead with that because it may limit the major vendors available, but at the same time, they will not be disappointed. But on the other hand, if somebody wants to go through a complete detailed evaluation, then we have other recommendations also.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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