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ManageEngine OpManager OverviewUNIXBusinessApplication

ManageEngine OpManager is #16 ranked solution in best Network Monitoring Tools. PeerSpot users give ManageEngine OpManager an average rating of 8 out of 10. ManageEngine OpManager is most commonly compared to SolarWinds NPM: ManageEngine OpManager vs SolarWinds NPM. The top industry researching this solution are professionals from a comms service provider, accounting for 27% of all views.
What is ManageEngine OpManager?

ManageEngine OpManager is a network, server, and virtualization monitoring software that helps SMEs, large enterprises and service providers manage their data centers and IT infrastructure efficiently and cost effectively. Automated workflows, intelligent alerting engines, configurable discovery rules, and extendable templates enable IT teams to setup a 24x7 monitoring system within hours of installation.

ManageEngine OpManager was previously known as OpManager.

Buyer's Guide

Download the Network Monitoring Software Buyer's Guide including reviews and more. Updated: January 2022

ManageEngine OpManager Customers

Bonita, Thorp Reed & Armstrong, Galaxy, Fiserv Credit Union Division, Universitas 21 Global, ERP Suites LLC

ManageEngine OpManager Video

ManageEngine OpManager Pricing Advice

What users are saying about ManageEngine OpManager pricing:
  • "The initial cost is low and the add-ons are reasonable."
  • "We had perpetual licenses. The cost was around 36,000 for OPManager, and then you'd have the yearly maintenance fee of 2,000 or 3,000."
  • ManageEngine OpManager Reviews

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    Network Engineer at a non-tech company with 5,001-10,000 employees
    Real User
    Top 20
    This product discovers unusual behaviors and alerts the IT so problems are avoided
    Pros and Cons
    • "This is a good general monitoring system that has all the features we require and they constantly update with new capabilities."
    • "This product is little bit slow sometimes. It may be that we need to change the configuration to improve performance."

    What is our primary use case?

    OpManager monitors the uptime and the performance of the network, servers, and applications. Additionally, it monitors the condition of the RAM, the CPU, and memory. It also monitors any inbound applications. We get notifications of any downloads or devices making unauthorized requests. It runs the processes on both sides. If it finds something we get an alert. It will tell us what the problem is and give us directions as to how to fix it.  

    What is most valuable?

    Overall the environment is good. You can deploy it in an area of your network to evaluate risk. It can assess any unusual changes in what is going on. It is difficult to prevent IT intrusions. So if you use OpManager, it will make discoveries of unusual behaviors and give you reports. With that information, you can configure the IT to avoid those behaviors and you can avoid the potential issues.  

    What needs improvement?

    The only thing I can think of that might be improved is that it is just a heavy software. When we start it up with the archiving software, we sometimes experience some lag. The access on the console is a little bit slow. It might be that we need to improve our configuration to be sure it is correct. If we improve the way we work with it and make it a lighter load on the software, that may be a solution. Performance needs to be our crowning star. This product is little bit slow sometimes.  

    If we improve the RAM, then maybe the performance will improve. It could be something that simple.  

    For how long have I used the solution?

    We have been using OpManager for between seven and eight years.  

    What do I think about the stability of the solution?

    It is stable. That is part of the reason why we are using it for a long time. That is a definite fact.  

    What do I think about the scalability of the solution?

    This product is used by the IT personnel. So it is the IT manager's domain, I suppose. Other users are not using this. Expanding the user base is not really necessary or likely.  

    It may have some limitations in monitoring the network if it is extremely large. We have not experienced this. If there are performance issues the equipment may need an upgrade. This is a load issue and it is not the fault of the application.  

    How are customer service and technical support?

    The support for the product is very good. They provided us the link for the product, we started the Windows server, they started the EFT (Electronic File Transfer). When we had downloaded the software, it started itself.  

    If any support is required, then they give us the support we need. They respond as declared within our agreement within a four-hour window. I can depend on the response time of the support team.   

    The maintenance is not required because hardware maintenance is not what we take care of. If the software reports that anything goes wrong and we not at all to understand the result, then we need to investigate and then fix that. This is our responsibility.  

    So my general opinion is that the support is very good. 

    How was the initial setup?

    In the initial setup, it is very easy to deploy. It supports SMB (Server Message Block) and WMI (Windows Management Instrumentation) protocol. So with SMB and WMI, it can support multiple platforms like Linux and Windows and Cisco devices.  

    What's my experience with pricing, setup cost, and licensing?

    Considering the pricing, OpManager is actually one of the cheaper solutions in this category. When a new subscription is required for something additional like support and we add the required license, they charge a very little. So the initial cost is low and the add-ons are reasonable.  

    What other advice do I have?

    In general, this product meets all our requirements, whatever our requirements are. I expect the product to perform as promised and use all the features that I need. It monitors the services, uptime, downtime, and that general requirement is met.  

    I think I have no real implementation requirements. They are also constantly improving by resolving some bugs and they also add some additional features. For example, now if we want to monitor file integrity and IT management, we can do that.  

    They also provide all services through the same console. If you want to, you can get other functionality through OpManager add-ons. If you want a service, you just buy the subscription and use the add-ons and monitor the multiple services in a single console.  

    There is firewall monitoring, network monitoring, application monitoring, and network configuration is also provided. For some things, an additional license is required.  

    If you had seen the previous versions, it is obvious that they have improved. So as of now, we do not need to ask for any requirements to be fulfilled. The IT person really only needs the alerts and designation as medium, critical, or high priority. This tool does that and it is a good monitoring solution.  

    On a scale from one to ten where one is the worst and ten is the best, I would have to rate it a nine. They get a good rating because of the support and the features. Whatever they communicate, they provide.  

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Network Engineer at a tech services company with 51-200 employees
    Real User
    Top 5Leaderboard
    The fact that we can schedule reports enables us to have fewer spreadsheets to create
    Pros and Cons
    • "You can put all of your work on there, they'll send you an email or send you a text. That functionality as a network engineer is the one I like the most. I do like the fact that we can schedule reports. That works too because that's a lot fewer spreadsheets that I have to create."
    • "OpManager is slow but that just might be the server we have it on. I don't think that's the problem but I don't do the server. But it is slow. When you're interacting with it, it could be more nimble and could be faster."

    What is our primary use case?

    My personal use case is for network management, traffic flow, am any kind of alerts. Anything you can think of, you can program through OpManager or anything on the network you can think of, you can program through OpManager. We run monthly and weekly reports and all of those are programmed and then in a week or a month, it's in your inbox. Your CIF log scan goes through it all.

    What is most valuable?

    You can put all of your work on there and they'll send you an email or send you a text. That functionality as a network engineer is the one I like the most. I do like the fact that we can schedule reports. That works too because that's a lot fewer spreadsheets that I have to create.

    What needs improvement?

    OpManager is slow but that just might be the server we have it on. I don't think that's the problem but I don't do the server. But it is slow. When you're interacting with it, it could be more nimble and could be faster.

    The UI is fine, it's just a little sluggish. But once it's up and running, it's good.

    For how long have I used the solution?

    I have been using OpManager for four years. 

    What do I think about the stability of the solution?

    We don't have problems with stability. 

    What do I think about the scalability of the solution?

    It might be slow but it's stable. No problem there either. That's not something that should stop anybody from buying it. My preference would be to speed it up, but there's probably a reason why it's not as fast as I would like it.

    How are customer service and technical support?

    I've only had to deal with support once or twice and I've never had a problem. My colleague handles it a little bit more than I do, and I've never heard him gripe about it.

    How was the initial setup?

    I didn't set them up but from what I know about it, it's straightforward.

    What other advice do I have?

    It's a good solution. I wasn't part of the decision or part of the team at the time that they chose it but it definitely does what we need it for. It has more functionality than what we use it for, so I think it's overall a good solution. The only gripe I have is like everybody else, I would want it to be faster. That's the only issue I have.

    I would rate OpManager a nine out of ten. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Find out what your peers are saying about ManageEngine, SolarWinds, Paessler AG and others in Network Monitoring Software. Updated: January 2022.
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    Senior Information Technology Specialist at a philanthropy with 501-1,000 employees
    Real User
    Top 10
    I liked Network Configuration Manager, and it also had pretty good monitoring and alerts
    Pros and Cons
    • "I liked Network Configuration Manager. They had some pretty decent features there, and they also had pretty good monitoring and alerts."
    • "The only problem with it is that the setup isn't very intuitive. I know that they just upgraded the product to make it a little bit easier to use, but compared to some of the other platforms, it is not easy to configure it, set it up, and get it running. However, once you have set it up and got it running, it runs great."

    What is our primary use case?

    I used it about six months ago. We implemented it in the last company I worked with. We were using it for patching, rolling out images, and other similar things.

    We were using the most recent version.

    What is most valuable?

    I liked Network Configuration Manager. They had some pretty decent features there, and they also had pretty good monitoring and alerts. 

    What needs improvement?

    The only problem with it is that the setup isn't very intuitive. I know that they just upgraded the product to make it a little bit easier to use, but compared to some of the other platforms, it is not easy to configure it, set it up, and get it running. However, once you have set it up and got it running, it runs great.

    What do I think about the stability of the solution?

    Once it was set up and running, there were no issues with it. It seems to run fairly well.

    What do I think about the scalability of the solution?

    It is scalable. I was the admin for this system, and we probably had over a thousand end-users. I was the only one who knew how to use it at the time.

    How are customer service and support?

    Their tech support was pretty good. For any issues we had, they'd come in and work with us and get them resolved pretty quickly.

    How was the initial setup?

    Its setup isn't very intuitive.

    What's my experience with pricing, setup cost, and licensing?

    We had perpetual licenses. The cost was around 36,000 for OPManager, and then you'd have the yearly maintenance fee of 2,000 or 3,000.

    What other advice do I have?

    They have a service where they come in and configure it or do the setup for you for a price. I don't remember the price, but it was pretty reasonable. If you're not familiar with the platform, that might be a good thing to go with, especially if you don't want to go in and do the ifs and buts trying to set it up. It would be a lot easier if you had them come and set it up for you. With all the alerting and everything else that you have to set up with it, it takes a minute to get it up and running and have everything the way you wanted.

    I'd give it a nine out of 10. I was really happy with it.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    Technical Solution Specialist at a security firm with 51-200 employees
    Real User
    Top 20
    A good product that is fairly stable but is too expensive
    Pros and Cons
    • "We have found the solution to be stable."
    • "There are certain things that are not possible to do with Op Manager. It's a solution that still needs time to develop."

    What is our primary use case?

    We primarily use the solution for network monitoring, that is, firewall routing, switching, and application monitoring.

    What is most valuable?

    The product itself is very good.

    The deployment isn't overly complicated.

    We have found the solution to be stable. 

    What needs improvement?

    The pricing is too high, which is why we are considering other options.

    There are certain things that are not possible to do with Op Manager. It's a solution that still needs time to develop.

    ManageEngine provides things in different layers, so it's not all in the same product.

    Technical support could be better.

    They need to work on the user-friendliness of the solution.

    What do I think about the stability of the solution?

    The stability is good. There are no bugs or glitches. It doesn't crash or freeze. We've found it to be reliable. 

    What do I think about the scalability of the solution?

    The solution is scalable, so long as you have the right licensing. 

    How are customer service and support?

    Technical support isn't as good as it could be and is a service that needs work.

    How was the initial setup?

    The solution is neither easy nor hard to set up. I'm pretty neutral on the process of implementation. It depends on the customer and the scope.

    What's my experience with pricing, setup cost, and licensing?

    The cost of the solution is too high.

    Which other solutions did I evaluate?

    Due to the price of the solution, we're looking into what else might be available.

    We're considering nGeniusONE for a customer.

    What other advice do I have?

    I am a partner, cybersecurity partner, in Sri Lanka.

    I'd rate the solution at a six out of ten. Our issue is mainly with pricing. Technical support also should be improved. More than that, the product has to be feasible in order for me to take it to the customer. I have a couple of potential customers who are truly looking for a different product than this. It just isn't going to give them what they need.

    That said, I would recommend OpManager as there are other products I have seen that are not even up to the standard of OpManager.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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    Sachin Nagpal
    Project Manager at NIIT Limited
    Real User
    Top 20
    Refined alerts to help monitor devices effectively but it is sometimes difficult to manage the user interface
    Pros and Cons
    • "The alerting feature has improved our organization. We can create multiple alerts and refine them to how we need to use them."
    • "It is sometimes difficult to manage the user interface. It can get very complicated."

    What is our primary use case?

    Right now, we are using ManageEngine OpManager for network monitoring. We also use it for server and application monitoring. We monitor parameters of servers like CPU, RAM, and hard disk.

    How has it helped my organization?

    The alerting feature has improved our organization. We can create multiple alerts and refine them to how we need to use them.

    What is most valuable?

    We have found that the alerting in OpManaager is the most valuable. It alerts on CPU or if the server goes down.

    What needs improvement?

    It is sometimes difficult to manage the user interface. It can get very complicated. They could make it easier to use. There should also be some better backup and recovery tools for the devices that you monitor.

    For how long have I used the solution?

    We have been using ManageEngine OpManager for three years.

    What do I think about the stability of the solution?

    The stability of OpManager is very nice and good in network monitoring, and it provides all the particular functionality that we need.

    What do I think about the scalability of the solution?

    The scalability of OpManager is very good.

    How are customer service and technical support?

    We have not needed the technical support but we know it is there if we need it.

    How was the initial setup?

    The initial setup was very simple. The deployment takes two to three days.

    What about the implementation team?

    The initial setup was done in-house by our team. We started with a few people who added devices and then eventually we had other admins add there devices.

    What other advice do I have?

    Choose the modules that you would need in your organization because they have other modules like Application Manager that we are not using currently.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Jose Antonio Rivera Mora
    IT Project Office Manager at Grupo Lala
    Real User
    Top 20
    Easy to use, easy to deploy, and good support
    Pros and Cons
    • "It is easy to use and deploy."
    • "We have been facing an issue since last year when a lot of our users started to work from home through their mobiles or computers. We are having trouble reaching these devices. We are now planning to publish our instance to the cloud so that we can reach these devices. Its performance should be improved in terms of the discovery of the devices. I would like to feel confident with the discovery that this solution does. For example, on my dashboard, I would like to be able to view a list of all devices seen on a specific server. At present, it is difficult to find such information. This would be an excellent feature to have."

    What is our primary use case?

    We are mainly using it for Windows operating systems.

    What is most valuable?

    It is easy to use and deploy.

    What needs improvement?

    We have been facing an issue since last year when a lot of our users started to work from home through their mobiles or computers. We are having trouble reaching these devices. We are now planning to publish our instance to the cloud so that we can reach these devices.

    Its performance should be improved in terms of the discovery of the devices. I would like to feel confident with the discovery that this solution does. For example, on my dashboard, I would like to be able to view a list of all devices seen on a specific server. At present, it is difficult to find such information. This would be an excellent feature to have.

    For how long have I used the solution?

    We have been using this solution for around 18 months.

    How are customer service and technical support?

    I don't have direct access to their technical support. However, I am aware of some of the tickets that our clients have raised, and they seem to provide information in an easy way. Their technical support is good.

    How was the initial setup?

    I was not a part of the deployment process, but based on what I know, it was easy to deploy.

    Which other solutions did I evaluate?

    We had evaluated other products, and we decided to go for OpManager because of its ease of use and cost.

    What other advice do I have?

    I would recommend this solution. I feel comfortable working with it.

    I would rate ManageEngine OpManager a nine out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Flag as inappropriate
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