"The most useful features are cloud monitoring, application monitoring, and alert notifications."
"In my experience, Dynatrace is scalable."
"It has an integration with ServiceNow, which is great. Dynatrace creates tickets for things and its AI finds root cause. We have integrated that with our ServiceNow to generate events and incidents, so that all of our event management will be done in the ServiceNow Developer."
"The initial setup is easy."
"The solution has a very good user interface."
"The solution's ability to assess the severity of anomalies based on the actual impact to users and business KPIs is great. It's exactly what we need. The severity impact is based on the users, the availability, and the impact it has on your business."
"It has improved our critical incident response, exposing critical issues impacting the environment and our ability to respond to those events prior to client impact as well as resolving those events more quickly. We have use cases where we have studied a 70 percent improvement for response times in an occurring event as well as future reoccurrences being improved."
"The real-user monitoring is mostly used to gauge the difference in performance for multitenant applications, This is so we can discern if there are any local network or client-facing issues when we do a comparison between each customer. It is quite important for us to be able to identify a client-side issue, as opposed to a feature managed problem, because we're essentially providing managed services of business applications."
"It's good at monitoring system-specific things like ports, services."
"The most valuable feature is the Access Rights Manager."
"The solution has good alerts. Notifications are sent via email to technicians. You can filter the kinds of alerts you want to receive as well. It's excellent."
"The initial setup was relatively easy, and we didn't have to install anything. All we had to do was put on the devices we wanted to monitor."
"The most valuable feature is application monitoring."
"The solution is great for monitoring. If something is going wrong, we can immediately find the root cause."
"Monitoring of processes and services is the most valuable feature. It is not necessarily just the server alone in terms of the CPU or the memory. We can go in-depth into services and processes."
"They've leveraged those security gateways and renamed them ActiveGates, and now there are different web plugins we can run on it... Sometimes the development of those seems to be running very fast and it's not complete. They don't yet function quite as easily as the OneAgents do. But I have hopes that that's going to get better. We have tried the MQ, the Citrix, and the Oracle ActiveGate plugins. They could be sharper. It's the right direction to go. It just seems like it could be smoother."
"Infrastructure monitoring could be improved."
"Its price, for sure, should be improved. Its price is quite high. Other than the price, there are always improvements to be made as technologies change. When we move into cloud-based technologies, Dynatrace will also have to adapt so that they can monitor those as well. It should have the adaptability to quickly transform to monitor those new technologies."
"The flexibility when it comes to integrating with other tools is very low."
"Documentation could be improved. E.g., you don't know how to properly use Dynatrace because documentation is almost lacking behind the features being deployed."
"It would help if Dynatrace allowed more features that work with metrics like Grafana or New Relic."
"The solution's ability to assess the severity of anomalies based on the actual impact to users and business KPIs is great. In my opinion, it could be extended even more. I would like it to be more configurable for the end-user. It would be nice to have more business rules applicable to the severity. It's already very good as it is now. It is based on the impact on your front-end users. But it would be nice if we could configure it a bit more."
"There continues to be some opportunity to expose the infrastructure from a broader reporting standpoint. Overall, the opportunity is in the reporting capability and the ability to more flexibly expose or pivot the data for deeper analysis. Oftentimes, the solution is good at looking narrowly at information, but when you want to broaden that perspective, that's where the challenges come in. At this point, it requires the export of data to external systems to do this."
"I would like to see support for non-Windows or non-Microsoft domains, especially Apache and other non-Windows servers."
"In terms of the dashboards on offer, they should work to improve them. The types of dashboards that you get in terms of the graphs on offer aren't ideal right now."
"Support for the IBM Mainframe is needed."
"The stability, flexibility, and ease of use could be improved."
"It lacks a user experience for measuring things like the end-to-end time for which a user waits for a specific response in the system. In the application layer, it has some very basic stuff. You have to build your own with manuscripts and things like that."
"The templates could use improvement. Currently, they are quite complex. They should have drag-and-drop functionality instead. It would make it easier to use."
"Reporting is the only thing with which we currently have challenges. They have this in two ways. There is the report writer, which is the backend, and we also have web reports, which are on the console. So, they have removed the report writer for the backend reports, and we are making use of the web console, but most of the users are not finding it very interesting to use the frontend reports. I would like them to bring back the report writer. That's the key area within it to improve on the reporting. If they can bring back the report writer, then most users will actually be comfortable. I have some customers who are trying to export their report to an Excel format, but it is not possible because they said any report that has been done from the web console cannot be exported to Excel, but most of the customers need to export their reports to Excel. That's one area they need to work on."
Dynatrace has redefined how you monitor today’s digital ecosystems. AI-powered, full stack and completely automated, it’s the only solution that provides answers, not just data, based on deep insight into every user, every transaction, across every application. More than 8,000 customers use Dynatrace to optimize customer experiences, innovate faster and modernize IT operations with absolute confidence.
SolarWinds Server & Application Monitor (SAM) delivers powerful application and server monitoring capabilities for IT pros, enabling them to diagnose and troubleshoot performance issues faster. Do not let slow applications and downtime impact your end-users and business services. Pinpoint the root cause of application issues across various layers of the IT stack. SolarWinds SAM is affordable and easy to deploy, use, and customize. You can automatically discover your system's environment and start monitoring in about an hour. No professional services or consultation needed.
Dynatrace is ranked 1st in Application Performance Management (APM) with 38 reviews while SolarWinds Server and Application Monitor is ranked 9th in Application Performance Management (APM) with 7 reviews. Dynatrace is rated 8.8, while SolarWinds Server and Application Monitor is rated 7.8. The top reviewer of Dynatrace writes "AI identifies all the components of a response-time issue or failure, hugely benefiting our triage efforts". On the other hand, the top reviewer of SolarWinds Server and Application Monitor writes "Has good configuration capabilities and very good monitoring". Dynatrace is most compared with Datadog, AppDynamics, Splunk, New Relic APM and Instana Dynamic APM, whereas SolarWinds Server and Application Monitor is most compared with Azure Monitor, AppDynamics, Microsoft Endpoint Configuration Manager, ServiceNow Discovery and BMC TrueSight Operations Management. See our Dynatrace vs. SolarWinds Server and Application Monitor report.
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