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Dynatrace vs New Relic APM comparison

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49,728 views|32,073 comparisons
New Relic APM Logo
17,752 views|12,763 comparisons
Featured Review
Find out what your peers are saying about Dynatrace vs. New Relic APM and other solutions. Updated: January 2022.
563,208 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Its monitoring and key purpose capabilities are the most valuable. It provides the root cause of problems and helps peers join the war room.""In my experience, Dynatrace is scalable.""We can see issues that occur, sometimes before the clients do. Before we have client (or end user) calls for issues, we are able to start troubleshooting and even resolve those issues. We can quickly identify the root cause and impact of the issues as they occur, and this is very helpful for providing the best client experience.""The user experience allows us to be able to gauge customer experience and understand the performance impact of our platform.""The Davis artificial intelligence built-in program is valuable. It keeps all the information about the systems, connections, service calls, and requests in its database. It looks at response times and keeps everything in check with baseline figures. If anything goes outside of that baseline, it reports based on that. If the performance starts degrading, it reports on that. Before something breaks, it tells you that it is going to break, and that's the most useful feature of Dynatrace.""I like the full-stack agents, the Oneagents, and the futures dynamic.""With Dynatrace, we have synthetic checks and real-user monitoring of all of our websites, places where members and providers can interact with us over the web. We monitor the response times of those with Dynatrace, and it's all integrated into one place.""The alerting systems are definitely the most valuable feature. The AI engine, "Davis," has proved to be a game-changer for us, as it helps to alert us when there are anomalies found in our applications or in their performance... letting the Davis engine find those anomalies and push them to the top, especially as they relate to business impact, is very valuable to us."

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"The breakdown of the response time of different components and getting in-depth details of the slow component are the most valuable features. It is easy to use, and it gets the job done.""The simplicity of the dashboard is very good.""It does everything we wanted it to do.""End-user Synthetics and monitoring are very good.""The most valuable feature is application monitoring.""The VPN is one of the solution's most valuable features for us.""Working with the solution is very easy. It's user-friendly.""The service maps that it creates, the health maps that it creates, the insights that it provides, etc., are all quite useful."

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Cons
"They could have a better user interface, better automation, better support for cloud-based, and SaaS applications.""The flexibility when it comes to integrating with other tools is very low.""Dashboards and monitoring capabilities can be improved for monitoring applications in Azure. In Azure, it would be cool to be able to monitor network consumption as well as flow communication.""Its price, for sure, should be improved. Its price is quite high. Other than the price, there are always improvements to be made as technologies change. When we move into cloud-based technologies, Dynatrace will also have to adapt so that they can monitor those as well. It should have the adaptability to quickly transform to monitor those new technologies.""We'd like it to be more user-friendly, which, in our case, might be a big ask as we have a fairly complex environment.""Due to the fact that you doing a lot, you have a problem with the learning curve. We're really looking for ways to make this product more accessible.""They could also, develop an observability platform where you could have the ability to inject events, locks, and traces.""We ran into a problem where the Dynatrace JavaScript agent is returning errors, and it's very apparent that there's a problem. However, the customer support will ask us for seemingly unnecessary details instead of looking at our dashboard through their account to see what the problem is. They ask us for a lot of details not really related to solving the problem. As a result, we still have a few issues that were never resolved. They're not major issues, but they're kind of frustrating."

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"There has been some problem with the agent, and it is just not working well. It is not able to record information with the application server. They have been able to fix the issue, but it took quite a long time. This is the main issue in the APM products and also in New Relic. The mobile application monitoring has been pretty difficult to set up and also quite expensive. It should be a little bit easier and cheaper. Because it is pretty difficult and expensive, many customers don't take it.""The deployment process could be improved.""How granular I could go down at looking at certain data, especially related to the operations, is limited.""It is very difficult to award the service level cycles at an endpoint level.""They should bring the pricing down to be more competitive.""The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be.""The product has good documentation for Linux, however, their documentation for Windows is lacking substantially. It's something they need to develop.""It would be nice if there were pre-made dashboards."

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Pricing and Cost Advice
  • "It's more expensive than other solutions, but worth it. We use full APM monitoring on our primary systems, but only resource monitoring on lesser systems. We shift licenses around our environment when a deeper dive into lesser systems is required."
  • "It's understandable to do a smaller scale initial evaluation. However, as you identify the product value, don't hesitant in your scope and scale to maximize the initial investment and your opportunity to do a bulk investment of the product."
  • "The solution has saved us money through the consolidation of tools. With a hybrid landscape, we had multiple tools. When we consolidated, we removed four or five other monitoring tools with one. For the last ROI calculation that I did, Dynatrace was saving us up to $500,000 per year."
  • "If there are no corporate requirements to run Dynatrace Managed (operating it yourself), I would definitely go for the size option. For small and medium-sized companies, the size option is probably the cheapest one. You don't need to look into operating it. You don't need to run hardware. It is pay as you go."
  • "We license it for two environments, typically all of production and all of one lower environment, usually our staging environment. If there is a downside to Dynatrace, the only thing I can think of would be the cost. If it were cheaper, I'd have it in all my environments. I don't think they're charging more than it's worth, by any means. It's just that good software costs money."
  • "It is quite costly. Dynatrace was the most expensive, compared to the other products we looked at. But it was also a lot better. If you want value for your money, Dynatrace is the way to go."
  • "The only limitation with scaling to cloud-native environments is licensing. It all depends on how many DEM units you're willing to license. The more of DEM units that you purchase, the more user data you can collect."
  • "Consider volume because that is where you will get the most benefit. Doing a point solution is not cost-effective."
  • More Dynatrace Pricing and Cost Advice →

  • "The price depends on how many agents you want."
  • "This is an expensive tool."
  • "The price was one of the reasons we chose this solution."
  • "I think the pricing is reasonable."
  • More New Relic APM Pricing and Cost Advice →

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    Questions from the Community
    Top Answer: 
    While the environment does matter in the selection of an APM tool, I prefer to use Dynatrace to manage the entire stack. Both production and Dev/Test. I find it to be quite superior to anything else… more »
    Top Answer: 
    Our organization ran comparison tests to determine whether the Datadog or Dynatrace network monitoring software was the better fit for us. We decided to go with Dynatrace. Dynatrace offers network… more »
    Top Answer: 
    A feature that's one of the highlights of Dynatrace is the AI. The second most valuable feature is OneAgent. Between infrastructures, applications, operating systems, you can deploy with just a single… more »
    Top Answer: 
    The simplicity of the dashboard is very good.
    Top Answer: 
    It offers transactions, but it does not offer an endpoint-level insight at the URL level. When we get a request, we want to know what the life cycle of that service is, and where the cycle is. This is… more »
    Ranking
    Views
    49,728
    Comparisons
    32,073
    Reviews
    34
    Average Words per Review
    1,237
    Rating
    8.9
    Views
    17,752
    Comparisons
    12,763
    Reviews
    8
    Average Words per Review
    556
    Rating
    8.5
    Comparisons
    Also Known As
    New Relic Mobile
    Learn More
    Overview

    Dynatrace has redefined how you monitor today’s digital ecosystems. AI-powered, full stack and completely automated, it’s the only solution that provides answers, not just data, based on deep insight into every user, every transaction, across every application. More than 8,000 customers use Dynatrace to optimize customer experiences, innovate faster and modernize IT operations with absolute confidence.

    New Relic is a software analytics and application performance management solution that gives users in-depth data visibility and analytics. By going right to the source, the code, New Relic enables users to develop quicker software, build improved products,and consistently impress their customers. Data tells a story and New Relic interprets what it is telling you.

    Offer
    Learn more about Dynatrace
    Learn more about New Relic APM
    Sample Customers
    Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express
    Dow Jones, Microsoft, Nike, Groupon, NBC, Sony, Fox, Adobe, Best Buy, Walmart, and WebMD, Cirque du Soleil, FlightNetwork.com, France Télévisions SA, Hachette Book Group, Hy-Vee, Inc., Isolation Network, Inc., Lighthouse eDiscovery, Major League Soccer, NYC-DOT, New Zealand Media and Entertainment, Office Depot International in Europe, Royal Opera House, Adobe Systems Incorporated, American Eagle Outfitters, Inc., Citrix, Despegar.com, Eastern Bank Corporation, Fox Sports, Globosat, Hogg Robinson plc, iHeartMedia, Jive, Kent State University, Multiplus, NBCUniversal, Ocado, REI, Sensis, VenueNext, Yellow Pages Limited and Zenefits
    Top Industries
    REVIEWERS
    Financial Services Firm31%
    Insurance Company10%
    Retailer7%
    Healthcare Company7%
    VISITORS READING REVIEWS
    Computer Software Company29%
    Comms Service Provider16%
    Financial Services Firm12%
    Insurance Company7%
    REVIEWERS
    Financial Services Firm19%
    Media Company11%
    Computer Software Company11%
    Manufacturing Company8%
    VISITORS READING REVIEWS
    Computer Software Company30%
    Comms Service Provider19%
    Financial Services Firm7%
    Media Company5%
    Company Size
    REVIEWERS
    Small Business14%
    Midsize Enterprise13%
    Large Enterprise73%
    VISITORS READING REVIEWS
    Small Business20%
    Midsize Enterprise16%
    Large Enterprise64%
    REVIEWERS
    Small Business38%
    Midsize Enterprise29%
    Large Enterprise32%
    VISITORS READING REVIEWS
    Small Business22%
    Midsize Enterprise15%
    Large Enterprise62%
    Find out what your peers are saying about Dynatrace vs. New Relic APM and other solutions. Updated: January 2022.
    563,208 professionals have used our research since 2012.

    Dynatrace is ranked 1st in Application Performance Management (APM) with 38 reviews while New Relic APM is ranked 5th in Application Performance Management (APM) with 8 reviews. Dynatrace is rated 8.8, while New Relic APM is rated 8.6. The top reviewer of Dynatrace writes "AI identifies all the components of a response-time issue or failure, hugely benefiting our triage efforts". On the other hand, the top reviewer of New Relic APM writes "Useful service map feature and reasonably priced but the visibility can be improved". Dynatrace is most compared with Datadog, AppDynamics, Splunk, Azure Monitor and Elastic APM, whereas New Relic APM is most compared with Datadog, Splunk, Azure Monitor, AWS X-Ray and AppDynamics. See our Dynatrace vs. New Relic APM report.

    See our list of best Application Performance Management (APM) vendors and best Mobile APM vendors.

    We monitor all Application Performance Management (APM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.