"One of the most powerful features in Blue Prism is exception handling. It's one of the features that really differentiates it from other platforms."
"It's fast to get up and running if you use a cloud deployment."
"The credential manager and logs are most valuable. We are using Blue Prism for complex processes because it is easier to troubleshoot in Blue Prism, and the logs are very accurate. It provides the ability to create smaller tasks, which makes it easier to troubleshoot."
"Blue Prism takes good security measures and is user friendly."
"Its ability to talk to different systems that we have is a valuable feature. We use Pega, which is like a credit card processing system. We also use a Debit Process Manager, which is like the Visa debit application. In the bank, we have credit card and debit card sections, and we need to kind of investigate some of the transactions when customers are complaining about the charges. Blue Prism can log in to a different system to perform the exact actions that the agents are doing. This feature has been very helpful. Its ability to engage with external systems and websites is also very valuable. Each of our RPA projects could go across different systems. We have an in-house banking system. We also use the Visa network, and we have to go to different sites to do a lot of data scraping to ensure the data in our system matches the data in the Visa systems, and we just deal with some of the charges."
"With Blue Prism, you automate the back-end processes. Blue Prism is more like service-side automation. It is not off-circuit automation. It is more like attended automation."
"The development interface is quite easy to work with."
"All of the processes that we've automated have been completed successfully, and the bots are able to process them as expected."
"Once we deploy the automation into the production, our manpower has been reduced so there are only one or two people needed for the backup. The rest will be taken care of by the automation itself. So, there has been a drastic reduction in our workforce."
"AI functionality enabled our clients to automate more processes overall. It helped with end-to-end automation in the way that if you automate more processes, you save more time, and save more money for the company."
"The solution is user-friendly and has great training materials available."
"The easy development process is very useful for us."
"The product is well-integrated with different tools that can help with logging, et cetera."
"The desktop Assistant tool provides a personal automation launchpad so that you can easily access and run automations. That's important because you don't have to go to someone every time you face a problem, or every time you have to run an automation process. It helps make you independent so that you can do your own tasks."
"It's low code/no code which makes it very easy to work with."
"UiPath Studio's UI automation activities help me in easily developing automation. It is difficult for RPA developers to write complex code because no one knows everything about all automation areas. For UI automation, it is not mandatory for a developer to know how to write the code for the element on the screen that needs to be clicked or typed into. The UI automation packages of UiPath provide built-in activities, and developers can directly drag and drop and indicate the element on the screen that needs to be clicked or typed into."
"I have found that community support is lacking for this solution compared to competitors."
"I don't like that it is so limited, anything that you do feels limited in your capabilities."
"It's not very easy to use. There is some learning curve that you need to manage as an individual."
"They improve more in OCR, to read text more correctly, currently can say OCR in blue prism only works for less cases and is only effective 50%. so mostly OCR's of Blue prism is very less used and other API's or tools are integrated with Blue prism for OCR techniques."
"The solution is not user-friendly. It has a very high learning curve."
"As a user, I cannot directly work with the bot. On a daily basis, I use and do some work in Microsoft Excel, which cannot be directly taken into Blue Prism. Our company majorly runs on Microsoft Excel. Everybody has Excel sheets as their working sheets. Therefore, we need a kind of automation to be able to do things with this program. This bot is almost like an invisible staff that works between the servers but not with the users. This bot works well with SAP and things like that, but it doesn't work with Excel sheets. It doesn't work with the bots that we have, and I cannot invoke an RPA right now as a user. It has to be done by an administrator who has better control than me. It needs better integration with Microsoft Excel. Its price can be improved. It is expensive for us. It should be cheaper for a market like ours. We are based in India."
"It isn't very easy or intuitive for our developers to program the bot to make intelligent decisions. A bot, for the lack of a better word, is stupid, and it can only do what we program it to do. It cannot make intelligent decisions. For example, if we are reviewing Uber charges, they could be posting their transactions under different corporation names, even though they are under the same parent company or group. A human can easily understand that it is the name of the same company, and it just has an asterisk or space, but a bot cannot do that. When a bot cannot complete the transaction, it sends out an exception rate, business exception, or system exception for a human to do a manual review. The exception rate has been high because the bots cannot make decisions that we think are very simple, which is understandable because that's how they were programmed. There is potential in utilizing the higher intelligence side of the tool, but it is not easy to code higher intelligent actions. It is a very lengthy process to get the provisioning to ensure that it is kind of doing what it needs to do. Provisioning involves multiple things, and it is quite complicated and not the best experience, but it is not just because of Blue Prism. Blue Prism is easy, but it takes a long time to onboard into our in-house system."
"Developing is more time consuming than with other products."
"They should include new machine learning and AI algorithms for better forecasting and analytics."
"I could use more standardized features, retail-style, things that I could use off-the-shelf. Right now, all this requires quite a bit of adaptation in bespoke work with UiPath, which they've done very well. But looking at it after having used it, I would get stuff that is prepackaged from them, if they were any."
"With artificial intelligence or natural language processing, we need to get in touch with the servers, however, we cannot do it without getting a proper license. Maybe a mode of artificial intelligence and natural language processing should be included without needing a different license."
"Recently we were trying to add AI Fabric into our production Orchestrator, but we faced a lot of challenges. We had to involve the UiPath support team in the upgrading process. We were quick movers to upgrade to AI Fabric, as not many companies have done that. There were some bugs that we discovered during our upgrade journey, and that's how UiPath came to know about those bugs. It was a little bit tricky, but UiPath's team is always present and helps along the journey."
"One area for improvement is connected to the fact that it's completely based on Visual Basic .NET and C# languages. I would like to see some more basic activities that are particular to the VB.NET code, as well as activities based on LINQ queries because that is one of the fastest and most integrated languages. I would like to see pre-written activities so that we could simply drag and drop them into place and use them frequently."
"I don't know if it's UiPath as much as just what we do is really complicated. Even the consultants that we've used with UiPath, even they've said, wow, this is very difficult what you guys do. There are a lot of moving parts, so it's not as much of a UiPath problem in terms of limitations. It's just our own processes."
"UiPath could work towards more engagement on the community practice side. Some of our people are having a hard time understanding how to make sense of the data that UiPath puts out."
"There are a lot of cloud solutions that we already use in our organization. However, with UiPath, we have stayed on-prem out of concern for security. We don't have clarity on if cloud solution is going to work securely."
Blue Prism is an intelligent, business-developed, no-code automation platform for SaaS deployments as well as for on-premises, public cloud, multi-cloud, and hybrid environments. Unlike other automation technology, Blue Prism combines robotic process automation with expanded artificial intelligence and cognitive capabilities. Blue Prism gives users instant access to the tools you need for building and delegating automations, as well as a digital workforce that is already AI-equipped.
With Blue Prism’s code-free RPA, deployed through use of their Robotic Operating Model, your business can scale efficiently, improve customer satisfaction, reduce costs, and augment its talent to take on new responsibilities. Blue Prism helps to accelerate operational agility and efficiency by making it easy to automate the most important processes. Allocating everyday tasks to your Digital Workforce gives you immediate increased capacity and allows your teams to focus on their strategic goals. In addition, it delivers a return on investment, increases efficiency gains, and can even introduce new revenue streams.
“Workforce of the Future”
Blue Prism’s all-in-one intelligent automation platform consists of:
Reviews from Real Users
Blue Prism stands out for its enterprise-level functionality, which is why many companies choose it over its competitors. IT Central Station users note that the solution is easy to use, stable, and robust scalability-wise. The security is also top-notch. One user pointed out that "One of the most powerful features in Blue Prism is exception handling. It's one of the features that really differentiates it from other platforms." Blue Prism helps businesses with everything from compliance to quality control and error-avoidance.
UiPath is leading the “automation first” era – championing a robot for every person and enabling robots to learn new skills through AI and machine learning. Through free and open training, UiPath is led by a commitment to bring digital era skills to millions of people around the world, thereby improving business productivity and efficiency, employee engagement and customer experience. The company’s hyperautomation platform combines the #1 Robotic Process Automation (RPA) solution with a full suite of capabilities that enable every organization to scale digital business operations at unprecedented speed. The company has already automated millions of repetitive, mind-numbing tasks for businesses and government organizations all over the world including approximately 50% of the Fortune 500.
UiPath was recently recognized as the top company on Deloitte’s Technology Fast 500, a ranking of the fastest public and private technology companies in North America, was recently featured in CNBC Disruptor 50, and #3 on the 2019 Forbes Cloud 100.
Accelerate your digital transformation now with free access to the UiPath Platform
Blue Prism is ranked 4th in Robotic Process Automation (RPA) with 45 reviews while UiPath is ranked 1st in Robotic Process Automation (RPA) with 125 reviews. Blue Prism is rated 7.6, while UiPath is rated 8.6. The top reviewer of Blue Prism writes "Helps us with quality-control, compliance, error-avoidance, and time-savings". On the other hand, the top reviewer of UiPath writes "Starts ready-to-use, has good tools for developers, facilitates optimization of existing processes for significant time saving ". Blue Prism is most compared with Microsoft Power Automate, Automation Anywhere (AA), Pega Robotic Process Automation, Kryon RPA and Blue Prism Cloud, whereas UiPath is most compared with Microsoft Power Automate, Automation Anywhere (AA), Kryon RPA, Pega Robotic Process Automation and Kofax RPA. See our Blue Prism vs. UiPath report.
See our list of best Robotic Process Automation (RPA) vendors.
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