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John Paul Pammit
John Paul Pammit
ITSM Lead at a manufacturing company with 5,001-10,000 employees
Reduces the mean time to restore a service
It took me awhile to get used to whatever was available in the interface. The interface from two years ago was a bit more confusing when looking at where you should go. Once I got the hang of it and found where I needed to go, it was easier than I thought. The only limitations have been when I was looking for a specific integration that...

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