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IT Care Center review

reviewer1568562
Chief Information Officer at a comms service provider with 1,001-5,000 employees
Flexible system that enables me to see all of our SLAs in one place
The good thing about the system is that it is very flexible. The reports are pretty good. Versus other systems we have used in the past, the reports are flexible, easy to adopt and to change, and we use them a lot. Everything related to the regular activities of the help desk team is also very helpful. It also enables us to configure simple...

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