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IT Care Center review

IT Customer Service Manager at a comms service provider with 201-500 employees
Saves time by resolving incidents and requests using self-service automation
* Using 70% of the tool from the perspective of service delivery and incident requests. * Using analytics. That gives us a very good picture of the report: the time, delay, and SLA. * Using the asset management tool inside the system. * Managing the OCR change requests all in this one tool. The solution gives internal users answers and...

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