user reviews of IT Care Center

Updated JANUARY 2022

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IT Care Center review

reviewer1570692
Business Manager at a computer software company with 51-200 employees
Reduced the time it takes for consolidating and classifying reports, tracking...
I have not fully utilized all the features and functions. There are a lot of rich features and functions. So the only area I look at is how to use the API and how to integrate all the logs in the system with my legacy system with my other CRM system. Our business is quite interesting because we actually look at our staff based on their...
IT Care Center review

reviewer1568562
Chief Information Officer at a comms service provider with 1,001-5,000 employees
Flexible system that enables me to see all of our SLAs in one place
The good thing about the system is that it is very flexible. The reports are pretty good. Versus other systems we have used in the past, the reports are flexible, easy to adopt and to change, and we use them a lot. Everything related to the regular activities of the help desk team is also very helpful. It also enables us to configure simple...

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