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Top 8 Knowledge Management Software Tools

Atlassian ConfluenceZendesk GuideFreshdeskLiveAgentJiveAnswerbaseDocument360MindTouch
  1. leader badge
    The best feature is document management.The most valuable features is its design documentation abilities.
  2. What is cool about Zendesk Guide is how it works together with others Zendesk products. Especially with support and with the analytics. Put those together for a small or medium-sized company and it's a really powerful tool.
  3. Find out what your peers are saying about Atlassian, Zendesk, Freshworks and others in Knowledge Management Software. Updated: January 2022.
    564,143 professionals have used our research since 2012.
  4. Freshdesk has allowed us to measure and track the response and resolution time of tickets which has been reduced from seven to eight hours down to 30 minutes to one hour.
  5. The most valuable feature was how the solution helped us to prioritize tasks.Provides service level optimization.
  6. We are able to handle more than one hundred POs at any given time with their shipping docs and info, with only one person in charge.
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    Use our free recommendation engine to learn which Knowledge Management Software solutions are best for your needs.
    564,143 professionals have used our research since 2012.
  8. Customer support is terrific. The team is personable, informed, and responsive. It has the ability to edit the HTML, as well as the WYSIWYG.
Find out what your peers are saying about Atlassian, Zendesk, Freshworks and others in Knowledge Management Software. Updated: January 2022.
564,143 professionals have used our research since 2012.