Top 8 IT Alerting and Incident Management Tools
xMatters IT ManagementPagerDutyBigPandaEverbridge IT AlertingOpsgenieVictorOpsSend Word NowFortiMonitor
Simple features create flow sets and build APIs for integrations.
Workflows and messaging are most valuable. Workflows are very useful. They are important for consolidating information or stopping duplication from happening. We put all the information into xMatters and then the workflow will push the same information in the correct format directly through to other applications that our end users frequently use, such as Slack, email, and Workplace.
It reduces the amount of white noise. If something comes through, then it will alert somebody. However, if it's a bit of white noise that comes through at night, then it gets dealt with the next day. Everything is visible to everybody. It's not just a single person getting an SMS, then going, "Oh, I'm not going to worry about that." The visibility to everybody on the team is one of the great things about it because it reduces the white noise.
BigPanda integrates well with other solutions, such as WatchGuard,
The main thing that we like about BigPanda is the user interface.
The post mortem reports are descriptive, indicating who joined the call and when.
A robust solution with multiple modules that can be leveraged.
The integration feature is the most valuable. It provides a lot of customizations for the integrations we use.
OpsGenie has many features, such as email notification, SMS notification, roster, tracking of the tickets. Automation, like scripting, is also possible. There are also features for maintaining the history of the tickets and all the solutions related to how it was resolved previously. If there are similar kinds of tickets, we can look at how a person is working on that ticket. If he doesn't have any idea, you can look back at a similar ticket and solve it as the previous person did it.
VictorOps has been good enough for us and it's effective for our needs in case of an on-call escalation process.
Transmogrifier and automatic solution report gives me a report with the solution and the way to solve issues when an error occurred.
The placeholder dropdowns for message templates are useful.
It allows for a systematic and uniform method of alerting personnel in every location.
Advice From The CommunityRead answers to top IT Alerting and Incident Management questions. 563,327 professionals have gotten help from our community of experts.
Hello security professionals, What is the main difference between these two terms in incident response: mitigation and remediation. Please share some examples, if applicable. Thanks,
Hi dear community, Can you explain what an incident response playbook is and the role it plays in SOAR? How do you build an incident response playbook? Do SOAR solutions come with a pre-defined playbook as a starting point?