Top 8 Customer Experience Management Tools
FreshdeskOracle WebCenterIBM Watson Customer Experience AnalyticsHappyFoxFullStoryAdobe Web Experience ManagementQualtrics Customer ExperienceMedallia
Freshdesk has allowed us to measure and track the response and resolution time of tickets which has been reduced from seven to eight hours down to 30 minutes to one hour.
Integration within the solution is very good.
You can move workloads in between sub-servers so that you don't overload a portion of the server.
The ability to create meaningful reports and dashboards to tell stories.